HG1+ visible as RAP+ and not accessible via software


Good day, I’ve got the HG1+ with serialnumber M801F126D17DC. I lost the connection with the unit and tried to reset the unit to start over. I don’t know what happened but the HG1+ is now visible in the network configuration utility as a RAP+ and doesn’t connect with the HGxView or HG1+ configuration tool. I’ve tried to update the firmware …

HG1+ Flashing run light after configuring


Hi, I have contacted you previously with¬† similar problem, but this is on a new machine build, with a new gateway device and a new PC. I did try sending a error report using your program but it crashed while trying to retrieve data from the device. Steps I took to get problem: Downloaded & installed the latest tools & …

HG1+ Lockup


Hi Im having trouble with my HG1+ staying connected to the devices and outputing reliably. We have 12 units on 1 site, and were finding that they drop out and not return to functioning order. The RX TX lights do not blink but all is connected and powered correctly. Is there a way to fix this? Regards Michael Gigli   …

HART device reconnection problem after system power recycle


Good day, One of our clients is experiencing a problem with his level transmitter installation. The install consists of a tank equipped with level and temperature transmitter (Rosemount 5302 and Rosemount 248), powered via intrinsic barrier and connected to Rap Systems HG1+ and then to our management system via Modbus. Tanks are powered off the battery that is charged via …

USB Modem PACTWare Connection Issue


Hi, i am having trouble connecting to my rosemount 3051S using your USB modem and pactware 5.0 I have tried both the rosemount DTM and generic HART DTM. Do you have any information that could help. Thanks

Factory Reset older model HG1’s


How do you factory reset the older v2.1.2 HG1 Intelligent HART Gateways? I’ve tried the method used on the newer models bringing a negative short to the N/C next to the L1 position, but nothing happens. I’ve tried cycling power, leaving it for 2 minutes, but no change.

Flashing Older Model HG1’s V2.1.2 or V3.5.3


Good Morning/Afternoon from Texas USA, we utilize your RAP HG1’s in all of our HART installations and we love them. We’ve been having problems recently with the inability to actually program many of them, even new ones out of the box, we’ve found that only ONE pre created file is actually uploadable and we’ve been manipulating that single file to …