HG1+ Lockup


You are currently logged out. To view tickets you must first login. Log in E-mail or usernamePassword Remember MeLog inForgot password?

HART device reconnection problem after system power recycle


Good day, One of our clients is experiencing a problem with his level transmitter installation. The install consists of a tank equipped with level and temperature transmitter (Rosemount 5302 and Rosemount 248), powered via intrinsic barrier and connected to Rap Systems HG1+ and then to our management system via Modbus. Tanks are powered off the battery that is charged via …

USB Modem PACTWare Connection Issue


Hi, i am having trouble connecting to my rosemount 3051S using your USB modem and pactware 5.0 I have tried both the rosemount DTM and generic HART DTM. Do you have any information that could help. Thanks

Factory Reset older model HG1’s


How do you factory reset the older v2.1.2 HG1 Intelligent HART Gateways? I’ve tried the method used on the newer models bringing a negative short to the N/C next to the L1 position, but nothing happens. I’ve tried cycling power, leaving it for 2 minutes, but no change.

Flashing Older Model HG1’s V2.1.2 or V3.5.3


Good Morning/Afternoon from Texas USA, we utilize your RAP HG1’s in all of our HART installations and we love them. We’ve been having problems recently with the inability to actually program many of them, even new ones out of the box, we’ve found that only ONE pre created file is actually uploadable and we’ve been manipulating that single file to …

Faulty HG1+


Hi Gents, What is  the latest firmware version for the HG1+? It still shows as 3.5.3 on the website. I have two units both turned to flashing run lights on restarting. Many Thanks Mark.

Hart Gateway no Connection |Error


HI Support Received the HG1+ gateway. The IP is set and I can ping and also use the finder tool to locate the device. I can use the HG1+ configuration tool and add the devices. But when I click the read online, no data is read and I get “NO CONNECTION” message at the left hand bottom. I did try …